Returns & Refunds
Our return policy lasts 30 days. For the festive season, purchases made between 1st November and Christmas Day can be returned until 24th January. To be eligible, items must be unused, with tags attached, in original condition and packaging. For hygiene reasons, underwear and loungewear are only accepted if the protective strip is intact.
To initiate a return, contact us at [email protected] with your order number and reason. We will provide the return address and instructions. Once received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method.
The following cannot be returned: gift boxes and items marked “Final Sale”.
Exchanges
For exchanges, contact us at [email protected] with your order number and desired item. Delivery time for exchanges varies by location. Underwear and loungewear are only exchangeable if the protective strip is intact.
Late or Missing Refunds
If approved but not received: check your bank account, then contact your credit card company (allow up to 3 working days). If still not received, contact us at [email protected].
Sale Items & Gifts
Sale items must be returned within 14 days of receipt. For gift returns, refunds will be issued to the original payment method used for purchase.
Return Shipping
Return shipping costs are the customer’s responsibility and are non-refundable. For items over $75, we recommend using a trackable service or purchasing insurance. We do not guarantee receipt of returned items.
Contact Us
Email: [email protected]